Public Repair Request Portal
Give customers a branded intake path for repair requests, product lookup, request status, and evidence capture.
EU Right-to-Repair operations, without building your own repair portal.
Manage repair requests, eligibility checks, spare parts evidence, repair quotes, repairer assignments, and audit records from one SaaS platform.
EU Right-to-Repair operations should not require a custom internal portal.
Modern repair operations require request intake, product eligibility checks, spare part documentation, repairer coordination, quote generation, and durable records. Building that infrastructure internally can pull focus from core product and service work.
Failing to provide timely repair access and organized evidence creates operational risk. RepairPass helps teams coordinate the work and keep records without claiming to replace legal review.
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Operational Risk
Missed repair handoffs, incomplete part records, and scattered evidence can make repair operations harder to review.
Illustrative Workspace Preview
EU repair operations flow
Intake
Public request and status path
Evidence
Spare parts and repair records
Review
Human eligibility and quote workflow
WorkflowWork SupportedOutput
Repair request intakeProduct, issue, and contact detailsRequest record
Eligibility reviewHuman decision with reason and evidenceReview record
Repairer assignmentInternal or partner repair coordinationAssignment record
Repair operations toolkit
Core workflow pieces for moving from consumer request intake to evidence-backed operational records.
Product Model Catalog
Centralize repair manuals, model metadata, documentation status, and repairability information by product family.
Eligibility Workflow
Standardize human-reviewed checks for product age, issue type, region, warranty state, and configured repair process rules.
Spare Parts Evidence
Track part availability, lead times, compatible models, pricing history, and operational evidence for audits.
Repair Quote Generator
Prepare consistent repair quotes using documented parts, labor assumptions, and approval states.
Repairer Assignment
Route requests to internal teams or authorized repairers based on region, certification, capacity, and capability.
Evidence Vault
Store manuals, consumer communications, repair proof, export records, and request attachments in one place.
Audit-Ready Records
Keep timestamped operational records for requests, assignments, evidence changes, and workflow activity.
Product Preview
A single operating view for repair operations teams.
The dashboard preview shows the intended product shape: request queues, evidence status, and repair workflow context in one calm workspace. The preview is illustrative and does not represent customer data.
Illustrative Workspace Preview
EU repair operations flow
Intake
Public request and status path
Evidence
Spare parts and repair records
Review
Human eligibility and quote workflow
WorkflowWork SupportedOutput
Repair request intakeProduct, issue, and contact detailsRequest record
Eligibility reviewHuman decision with reason and evidenceReview record
Repairer assignmentInternal or partner repair coordinationAssignment record
Product Demo Path
View RepairPass in a controlled demo context.
Demo environments use seeded or explicitly created sample data. Sample records should be labeled as demo data and kept separate from real staging organizations.
Public intake
Open a seeded public portal and submit a fictional repair request.
Internal review
Sign in to review eligibility, quotes, repairer assignment, evidence, and audit records.
Provider modes
Check health and diagnostics to confirm mock or staging-safe provider modes.
Pilot pricing hypothesis for design partners
These prices and limits are packaging hypotheses for v0.9 Commercial RC review. They do not start live checkout, collect payment details, or imply pricing has been validated.
Free
Evaluation planFor local evaluation or a very small staging workspace before a paid-pilot discussion.
Free
- 5 product models
- 10 repair requests/month
- 25 evidence records
- 1 active repairers
Starter
Pilot price hypothesisFor a smaller brand, importer, or distributor validating one repair operations workflow.
EUR 49/mo
- 50 product models
- 100 repair requests/month
- 500 evidence records
- 5 active repairers
Pro
Pilot price hypothesisFor a growing repair operations team testing higher volume, evidence, and readiness needs.
EUR 199/mo
- 500 product models
- 1,000 repair requests/month
- 5,000 evidence records
- 25 active repairers
Business
Pilot price hypothesisFor a multi-brand organization validating larger repair operations and reporting needs.
EUR 799/mo
- 5,000 product models
- 10,000 repair requests/month
- 100,000 evidence records
- 250 active repairers
Billing stays mock by default. Stripe, when configured, is test mode only. Usage counters shown inside the product are database-backed; broader seat, storage, portal, and audit-export packaging questions remain validation topics.
Compliance Disclaimer
RepairPass helps organize repair workflows and evidence. It does not provide legal advice or guarantee compliance.