RepairPass Help

Help Center

Find your way around RepairPass, follow a repair from request to record, and understand the limits of your workspace.

Getting startedA practical path through the workspace, from product information to a reviewed repair and its supporting records.Frequently asked questionsAnswers about access, repair records and what the current product does.TroubleshootingSafe steps to take when access, a form or a file does not work as expected.Known issues and limitationsCurrent product limits and intentional demonstration restrictions that can affect your task.

Start with your task

Getting started explains workspaces, roles and the repair workflow. The FAQ answers common questions about access, evidence, exports and demonstration modes.

When something stops you

Troubleshooting gives safe next steps for sign-in, invitations, access, status links, uploads and forms. Known issues explains current product limitations and intentional demonstration restrictions.

If you requested a repair

Use the repair portal and status link supplied by the organization handling your request. You do not need an internal workspace account to use that link. For a repair update or a replacement link, use the contact details that organization provided.

Keep your status link private. Do not post it, an invitation or a password reset link in a public message.

Help with your workspace

Ask your workspace owner or administrator about access, records or available features. Signed-in users can find Pilot Feedback in Settings for product feedback; this is not a live support chat or a promise of a response time.

This Help Center contains general guidance. It does not display your organization's records or confirm that a particular service is available.