Frequently asked questions

No. RepairPass helps organize repair operations, readiness, evidence and audit records. It does not provide legal advice or guarantee EU regulatory compliance. People remain responsible for reviewing decisions and obtaining appropriate advice.

No. Customers use the organization's public repair portal and private status link. Internal accounts are for the team and assigned repairers. Public account creation may be unavailable in a demonstration or restricted workspace; use the invitation process provided by its owner.

Actions depend on your role, selected organization, workspace availability and enabled services. An auditor has read-only access, and a repairer sees assigned work. Ask an owner or admin to review the access needed for your task.

A workspace using mock email simulates messages without sending them. Where email delivery is enabled, check the recipient address and junk folder, then ask the workspace owner or admin to check delivery. A successful action on screen is not proof that a message reached an inbox.

No. A record can contain metadata without a downloadable original. Mock storage does not preserve file bytes across restarts or deployments, and its download response explains that limitation. Keep originals separately and ask your owner which storage mode is available.

No. The current review is manual. Upload checks and a released status do not certify that a file is malware-free. Follow your organization's file-handling process.

Current billing is simulated or explicitly in test mode. Live payments, tax calculations, invoices and refunds are not available product promises. A repair quote records proposed repair information; it does not collect a customer payment.

AI assistance produces drafts for an authorized team member to review. It does not make legal or eligibility decisions, send a reply or change a repair outcome automatically. In mock mode, drafts are simulated.

Audit packs currently provide HTML and structured JSON. Browser printing is available for supported previews; a generated PDF audit-pack export is not implemented. Metadata exports do not include original evidence bytes or private file links.

For a repair itself, contact the organization handling it. For account or workspace access, ask that workspace's owner or admin. Pilot Feedback in Settings records product feedback for signed-in users; the product does not promise staffed hours, a support response deadline or live chat.